Frequently Asked Questions
If you need further help, contact us via Chat or Email

What do the dolls come with?

Each standard doll comes with your choice of top and bottom or plain dress with the shoes painted on the feet. You can upgrade your clothes and add shoes, jacket, hat, personalization, etc.

How long does it take to make a doll?

Dolls take 5-7 business days to complete, not including any special modifications. Since everything from stitching to painting is handmade, processing time can vary depending on volume of sales at the time.

What are the dolls made of?

  • Body - 100% cotton

  • Head - jersey cotton

  • Hair - yarn (mixture of wool and acrylic)

  • Stuffing - hypoallergenic 100% polyfill

  • Design - non-toxic water-based acrylic paint that doesn't wash off

What can I personalize about my doll?

Every doll comes with your choice of color top and bottom. 

Pick your skin/eye/hair color and type of hair (eg. curly, wavy, bangs, straight).

Add any details such as freckles, tattoos, piercings, dimples, etc.

Extras can be added on such as shoes, hats, jackets, custom clothes (replicate your outfit), etc.

Sometimes we can't match the exact pattern/color, but we'll always seek your approval before moving forward.

Note: Send us multiple reference photos to create a more realistic doll.

Can the dolls be washed?

Clothes can be washed in cool soapy water and the body should be washed with a wet soapy wash cloth.

Avoid washing the face as design may fade in time by doing this.

What if I don't like my doll?

Our most important value is to provide 100% satisfaction and we always work with you to help achieve that. When the doll is finished, we'll send you photos to ensure you're satisfied with the result or make modifications if necessary. Once we get your confirmation, we'll ship your doll with free express shipping!

Shipping Information

Forever Dolly offers FREE Express Shipping (Tracked and Insured) for all orders via DHL Express!
✈️ Orders typically take 1-5 business days to be delivered.
Tracking information is provided via email upon shipment of your order.
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